Terms and Conditions of Sale

1. Overview

The Labubu Doll website is operated by DIGINTAL LLC.
The terms “we,” “our,” and “us” refer to Labubu Doll, a brand managed by DIGINTAL LLC, headquartered at 53 King Street, Manchester, M2 4LQ

Accessing our online store and purchasing our products implies full and unreserved acceptance of these Terms and Conditions of Sale (TCS).
These conditions apply to all users of the site, whether they are simple visitors or customers.

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2. Use of the Site

By using the Labubu Doll site, you confirm that you are of legal age in your country of residence and have the legal capacity to make an online purchase.
Any use of the site for illegal or fraudulent purposes is strictly prohibited.
In case of non-compliance with these rules, Labubu Doll reserves the right to suspend or delete access to its services without prior notice.

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3. Products and Availability

Our products are presented with the utmost care and accompanied by precise descriptions.
However, slight differences may exist between the photos and the actual product, particularly due to lighting or screen calibration.

Stocks are updated regularly, but it is possible that an item displayed as available may no longer be so at the time of order. In this case, the customer will be informed and fully refunded the amount paid.

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4. Prices and Payments

Prices displayed on Labubu Doll are indicated in euros including all taxes (TTC), excluding delivery charges.
Payments are secure and can be made by credit card or any other method offered during the order process.

DIGINTAL LLC reserves the right to modify its prices at any time, but products will be billed based on the rates in effect at the time of order confirmation.

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5. Orders

Any order placed on Labubu Doll constitutes unreserved acceptance of these TCS.
Once the order is validated and payment confirmed, the customer receives a confirmation email summarizing the details of their order.

Labubu Doll reserves the right to cancel an order in case of a clear error in pricing, product unavailability, or suspicion of fraud.

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6. Delivery

Orders are shipped from our warehouses or those of our logistics partners.
Delivery times average 7 to 14 business days, depending on the destination country.
Delays beyond our control may occur (customs, carriers, exceptional events, etc.).

Delivery costs and times are indicated at the time of order.

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7. Right of Withdrawal and Returns

In accordance with European legislation, the customer has a 14-day period from receipt of their order to exercise their right of withdrawal, without justification.

To exercise this right, the customer must contact customer service at:
📩 contact@dandyplush.com

Products must be returned in their original condition, unused, and in their complete packaging.
Return shipping costs are the responsibility of the customer, except in case of an error on our part (defective product, wrong item, etc.).

Once the product is received and verified, the refund will be issued to the original payment method within 10 to 14 business days.

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8. Claims and Disputes

In case of a problem related to an order (package not received, defective product, delivery error, etc.), the customer must contact us within 45 days of the scheduled delivery date.

If the package is declared lost after investigation by the carrier, a full refund or reshipment may be offered.
No claims will be accepted beyond this period.

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9. Responsibility

Labubu Doll cannot be held responsible for direct or indirect damages caused by improper use of the product or by external circumstances (delivery delay, force majeure, etc.).

The use of the site and the purchase of products are under the customer’s responsibility.

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10. Intellectual Property

All content on the Labubu Doll site (texts, images, graphics, logos, videos, etc.) is the exclusive property of DIGINTAL LLC.
Any reproduction, partial or total, without prior written authorization is prohibited.

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11. Personal Data

Data collected during orders is used solely for processing purchases and improving customer service.
For more information, consult our Privacy Policy.

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12. Applicable Law

These Terms and Conditions of Sale are governed by United Kingdom law.
In case of dispute, an amicable solution will be favored.
Failing agreement, the competent courts of the United Kingdom shall have exclusive jurisdiction.

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13. Contact Information

For any questions regarding these Terms and Conditions of Sale, please contact us at:
📧 contact@dandyplush.com
📍 53 King Street, Manchester, M2 4LQ