Delivery Policy

Last updated: 23 October 2026

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1. Introduction

This Delivery Policy aims to inform you about the shipping methods, delivery times, costs, and conditions applicable to orders placed on dandyplush.com, a site operated by DIGINTAL LLC.

We make every effort to ensure your products reach you quickly and in the best possible condition.

2. Delivery Area

DandyPlush delivers to the United Kingdom, and to the majority of European countries.
Certain international destinations may also be available depending on partner carriers.

If your country is not listed at checkout, you can contact our customer service at:
📩 contact@dandyplush.com

3. Processing Times

All orders are processed within 24 to 72 business hours (excluding weekends and public holidays).
Once shipped, you will receive an email containing a tracking number to track your package in real-time.

During peak periods (holidays, promotions, sales), processing may exceptionally take a little longer.

4. Estimated Delivery Times

Average delivery times are as follows:

United Kingdom: 7 to 14 business days
European Union: 10 to 18 business days
International: 14 to 25 business days

These times are indicative and may vary depending on the destination country, customs procedures, or exceptional events (strikes, bad weather, etc.).

5. Delivery Costs

Delivery costs are calculated automatically during checkout, based on the package weight, carrier, and destination country.

Standard deliveries may be free above a certain purchase amount — conditions are specified on the cart page or during payment.

6. Order Tracking

As soon as your order is shipped, you will receive an email with a tracking link.
This link allows you to check the progress of your delivery at any time.
If you do not receive this email, please check your spam folder.

7. Delays or Non-Delivery

Despite all our efforts, delays may occur for reasons beyond our control (carrier, customs, weather, etc.).
If your order exceeds the estimated delivery time, please contact our customer service at:
📧 contact@dandyplush.com

If a package is declared lost after investigation with the carrier, we will offer a full refund or a free reshipment of the order.

8. Incorrect Delivery Address

The customer is responsible for the accuracy of the delivery information provided during the order.
In case of an incomplete or incorrect address, DandyPlush cannot be held responsible for a delay or inability to deliver.
If the package is returned to the sender, a new shipment may be offered subject to new shipping costs.

9. Damaged or Non-Compliant Package

Upon receipt, please check the condition of the package.
If it is damaged or if a product is missing, report it within 48 hours of delivery to contact@dandyplush.com with supporting photos.

We will then propose a quick solution: replacement, store credit, or refund depending on the situation.

10. Tracking and Customer Service

Our team remains available for any questions regarding the tracking or delivery of your order:
📧 contact@dandyplush.com